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| Singapore Local Reference INFOrmation
Essential contact information for landline telephones, mobile cellular phones and Internet connections for private, domestic or business use in Singapore as provided by national telephone services telecommunications supplier, Singtel and other suppliers
Singapore Telecom (SingTel) provides telephone services, international direct dialling worldwide, directory assistance, public phone services, mobile phones and pagers. Land LinesThe process of putting in a new line takes five working days from the submission of the form. Singapore Citizens/Permanent Residents must be at least 17 years of age. Those between the age of 17 and 20 may have one line per NRIC (national identity number) for local calls only. Foreigners on a social visit pass must be 21 years of age, and must provide a tenancy agreement or document as proof of ownership of property in Singapore. A minimum deposit is required per line for foreigners with a work permit, social pass, student pass or a dependant's pass. To apply for a telephone lineA telephone line can be applied for in a number of ways:
To transfer a telephone lineThere are several ways to submit notification to SingTel of a change of address within Singapore.
Note: a telephone line (or Direct Exchange Line, DEL) with broadband service will require four to nine working days for removal, and the respective Internet Service Provider (ISP) must be notified of the change if there is Internet service tied to the telephone line. To close down a telephone serviceResidential customers
Business customers
Note: A telephone line with broadband service will require four to nine working days for removal and the respective Internet Service Provider (ISP) must be notified if there is Internet service tied to the telephone line. SingTel handy numbers
PayphonesLocal and long distance calls can be made from card-operated phones, and local calls from coin-operated phones. Phone cards are issued by Singapore Telecom and can be purchased at all post offices, convenience stores and retail outlets throughout the city. Mobile Phone OperatorsThere are age restrictions on signing up for a mobile phone contract. Check with an operator as each may have different requirements. The following are needed to sign up for a contract mobile service:
Prepaid mobile phone SIM cards can be purchased on completion of a form including an address at any of a large number of retailers, including all 7-Eleven stores.
Internet AccessSingapore is the most wired country in Asia. Internet access accounts are available from any of the Internet Service Providers listed below. Rates and pricing schemes differ from provider to provider. Document requirements on application are similar to those for a telephone line; a valid passport or an employment pass, utility bill or tenancy agreement. For Singaporeans and Permanent Residents only the NRIC number is required.
StarHub can also provide a complete package for cable TV connections and broadband internet or telephone. Dial-up and broadband services are available from all the suppliers mentioned, and wireless broadband is offered by StarHub and SingNet. It is also possible to access the internet from a number of public locations around Singapore. Further Information
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